IT Support Specialist
Technology

Job Description

  • Manage IT infrastructure, system monitoring and reports
  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users' requirements
  • Troubleshoot and resolve application issues, maintain and update technical support documentation
  • Handle asset management (laptop, printer, scanner, etc), maintain inventory and liaise with vendors
  • Implement and monitor office IT security and antivirus
  • Other duties include performing first level troubleshooting and support for scheduled server backups

 

Qualifications

  • Willing to be placed in Cikokol Warehouse, Tangerang
  • Willing to travel to another office (if required)
  • Can join as soon as possible / notice period within a month
  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred. Minimum 2 years' of relevant experiences operating in a similar role
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP/IP, IP address and LAN Technology including switching and routing fundamentals
  • Knowledge of the basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
  • Competent at documenting standard/applications operating procedures
  • Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
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